FAQ
GENERAL QUESTIONS
We are from bike mad Belgium, the heart of Europe.Let us know if you are in the area and we’ll go for a nice bike ride.
What does Coureur du Monde mean?
Coureur in Belgium means cyclist. Coureur du Monde is a cyclist of the world.(or even better) Explorer of the world. Bam!
Can I visit CdM HQ?
Stop by our HQ in Ghent, Sint Annaplein 34 and try on our shirts with a nice coffee or beer. Beer is (after 11 o’clock) an approved sports drink for those cycling in Belgium.
Can I order custom patches?
We fix the playground, you play. Cycling clubs, cities, storytellers, artists, companies,..everybody…you. Listen up!There is an empty velcro spot under our hart waiting for your design, logo or
word or image. Save your breath to bike, say it with a patch. We offer many
possibilities, let's talk.
How do I take care of my O jersey?
Its simple… just like it took care of you on your last adventure!No seriously… All garments should be washed as needed following the instructions on the garment tag. Our 5 washing - rules are :
- Leave the patch on (the hooks might damage the fabric)
- Wash separately or with similar colours by machine at 30 degrees
- Do not bleach
- Don’t tumble dry - dry clean
- Cool iron
Why Sportswool for The O Jersey?
Sportswool is a blend of extra fine merino wool 33% (skin side) and cationic (colour fast) polyester 67% (outer layer). This poly-blend keeps you warm in winter and cool in summer and dry all the time. It gives you the best of both worlds, of nature and culture.
Where do you design, manufacture and produce your products?
The Coureur du Monde design team works from our office in Ghent, Belgium. Our apparel is then produced in carefully selected facilities in Portugal. All our fabrics are sourced from some of the best mills in the world.
How do I know what size I am?
We provide sizing charts on each product page. But your best bet is to just ask us: wouter (at) coureurdumonde.com We make sure you get the right fit.
PAYMENT QUESTIONS
What are the payment options?
Online payment is possible via Visa, Mastercard, Paypal & Bank Transfer. To guarantee 100% secure payments we work with Ogone.
Bank Transfer?
We will process your delivery after receipt of your payment. 1 to 2 days depending on your bank.
Domestic payments:
KBC: BE15 7370 3540 3730
International payments:
IBAN: BE15 7370 3540 3730
BIC: KREDBEBB
ORDER QUESTIONS
Which countries does Coureur du Monde ship to?
For now we ship to the following countries: Belgium, France, Luxembourg, Netherlands, United Kingdom, Germany, Denmark, Spain, Italy, Switzerland, Sweden, Finland, USA & Canada. Please send an e-mail to wouter (at) coureurdumonde.com if your country is not in the list.
How soon will I receive my order and how much will it cost?
Depending on the shipping address we charge the following shipping cost:
|
Destination |
Cost |
Delivery Time |
|
Belgium |
€ 4,95 |
1 - 2 working days |
|
Netherlands |
€ 5,95 |
2 - 5 working days |
|
Luxembourg |
€ 4,95 |
2 - 5 working days |
|
France |
€ 8 |
2 - 5 working days |
|
United Kingdom |
€ 8 |
2 - 5 working days |
|
Germany |
€ 8 |
2 - 5 working days |
|
Italy |
€ 11 |
2 - 5 working days |
|
Spain |
€ 11 |
2 - 5 working days |
|
Sweden |
€ 14 |
2 - 5 working days |
|
Denmark |
€ 14 |
2 - 5 working days |
|
Finland |
€ 15 |
2 - 5 working days |
|
Switzerland |
€ 15 |
2 - 5 working days |
|
USA |
€ 11 |
5 - 10 working days |
|
Canada |
€ 18 |
5 - 10 working days |
What's our return / exhange policy?
We love the products we've make, and we think you will too. If you're unhappy for any reason, just send an email to wouter (at) coureurdumonde.com, and we’ll take care of you.